people. the first of its kind mailer was sent out inside utility bills to 194,000 san jose households this week. the headline asks if you have a concern or complaint about san jose police, then provide a number you can call. >> this is a good department but every department, every agency, every organization can be better. >> reporter: independent police auditor who put out the flier says she's required to do outreach. adding this new method reaches more people than a community meeting. >> we do the best we can and that means we have to think creatively. >> that's really the slap in the face. >> reporter: but the san jose police officers union questions the timing as the department faces low moral, a high homicide rate and a dwindling force. >> we have six officers leaving this week. bringing our force dwindling down to less and less every day. it's kind of odd timing that this would be the item that we reach out to residents on.